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Same Day Laser Engraving

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Customer Service

Legal Notice
All notices from MyMedicalTools to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to MyMedicalTools shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

Delivery shall be deemed to have been made by You to MyMedicalTools seven (7) days after the date sent.
Copyright
All content appearing on this Web site is the property of: MyMedicalTools Copyright © 2012-2016 MyMedicalTools. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2012-2016 MyMedicalTools. All rights reserved.
Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by MyMedicalTools. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of MyMedicalTools or any third party, except as expressly granted herein.
Privacy Policy
MyMedicalTools use of personal information that you may submit to MyMedicalTools through this Web site is governed by the MyMedicalTools Privacy Policy.
Shipping & Delivery
At this time, MyMedicalTools ships merchandise to locations within the United States Only including Alaska, Hawaii. My Medical Tools LLC. ships via UPS, FedEx or USPS. We make our best effort that all orders are processed and shipped within 24 hours or less (Monday - Friday except holidays). In MOST CASES, orders received by 2PM EST will ship the same day. Shipping warehouse closed weekends and holidays. If an order is placed over the weekend, it will ship.

PLEASE NOTE, all orders that require engraving require an additional 24-48 hours to ship (excluding weekends and holidays). Monday. Most shippers do not deliver over the weekend. If you chose overnight delivery on Friday and the order is processed on the same day, it will arrive Monday. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Sales Tax
MyMedicalTools charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
Return Policy
If you are not completely satisfied with any merchandise you have ordered, you may return it within 30 days of receipt for a full refund or exchange, no questions asked except in the following situations.Unfortunately we cannot accept returns for the following types of orders:

Any orders that have been personalized (such as engraved stethoscopes). In the case of a faulty engraved item, it can only be replaced for a like for like replacement. Engraving on any replacements will be the same as the original . Please verify all your instructions before submitting your order. What you enter in the “Engraving” section of checkout is what we will base this on. If you have unique or special requirements or would like to confirm your request, please email us at sales@mymedicaltools.com Please do this at the time of ordering (within 15 minutes of order submission) to ensure we receive it in time. For obvious health reasons, Items of a sterile or sanitary nature are also not covered by our Returns policy if opened or used. These items include but are not limited to otoscopes, stethoscopes, etc. For a complete listing of non returnable opened items, please contact us at contact@mymedicaltools.com Certain products will need to be inspected by the manufacturer before we can return the product to you. You will be made aware of this when you contact us. For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then depending on the fault we will either organize a repair or replacement or in some instances ask you to liaise with the manufacturer directly.

Original shipping/processing charges are not refundable. We will, however, exchange items with no additional shipping/processing charges. Items returned to My Medical Tools for any reason should be done so within 30 days of receipt and should also meet the following criteria:

You must obtain a Returns Merchandise Authorization Number (RMA) and clearly label the return package with it All items must be in their original condition with their original packaging, instruction manuals, warranties, and tags.

Failure to meet the above criteria may result in the return not being accepted

If you would like to return an item please contact the service department (between the hours of 8:30 AM to 5:00PM EST M-F except holidays) at service@mymedicaltools.com or (201) 383-5903 to obtain an RMA # Once you have a obtained an RMA number please return your product to

My Medical Tools
ATTN RMA # (please enter your RMA number here)

700-76 Broadway, suite 203
WESTWOOD, NJ 07675-1674

Please note you must return the items at your expense unless the item is incorrect due to an error by My Medical Tools. If the mistake is due to an error on our part, we will either arrange for pickup of your item, or refund shipping costs. Approval of either option is at the discretion of My Medical Tools.

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). My Medical Tools reserves the right to change its payment procedures at any time without prior notice to you.
Store Hours
Customer service is available as defined on the Contact Us page of this Web site between the hours of 8:30 AM to 5:00PM EST M-F except holidays.